A CASE STUDY FOR EXECUTIVE ASSISTANTS
A CLIENT’S JOURNEY
The Global Assistant takes a strategic approach to upskilling executive support and administrative teams. Our programs align with the overall growth strategy of your organization and provide a structured development roadmap for the executive support professional in your team.
HSBC TECHNOLOGY SERVICES USA
Program Goal
Develop collaborative behaviours for team cohesion and high-performance support.
The Brief
Develop participant interpersonal agility, collaborative behaviours, and elevated communication and leadership skills for team cohesion and high-performance support.
Program Approach
Implementation of agile methodologies that include a blend of pre-program learner interviews, instructor-led, virtual workshops, self-paced online modules, virtual workshops, group and one-to-one coaching sessions to reinforce learning.
Outcome Highlights
Increased productivity through enhanced communication channels
Elevated levels of interpersonal acumen, leadership behaviours and effective communication skills
Ability to effectively engage and maneuver divisional and geographical boundaries
An empowered team that champions a positive and supportive workplace culture