Privacy Policy

Updated: 24 September 2025
Version: 2.0

60ZONE Pty Ltd, trading as The Global Assistant Online (“we”, “our”, “us”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with our websites, programs, and coaching services.

We comply with applicable privacy laws in the jurisdictions where we operate, including but not limited to:

  • The Australian Privacy Act 1988 (Cth)

  • The EU General Data Protection Regulation (GDPR)

  • The UK GDPR

  • The California Consumer Privacy Rights Act (CCPA/CPRA). We also comply with other applicable US state privacy laws to the extent required.

1. Information We Collect

We may collect the following categories of information:

  • Basic details: name, email, phone number, address, job title, organisation.

  • Payment details: billing information, transaction history (processed securely by third-party payment providers).

  • Coaching-related data: pre-session questionnaires, coaching goals, session notes, and other information voluntarily disclosed.

  • Technical data: IP address, browser type, operating system, referral sites, device identifiers.

  • Marketing preferences: newsletter subscriptions, event registrations, and communication preferences.

We do not request or require sensitive information, and we recommend you do not share such details unless necessary for coaching purposes.

2. How We Collect Information

  • Directly from you through forms, bookings, surveys, or coaching sessions.

  • Automatically via cookies and analytics when you use our websites.

  • Through trusted third-party platforms that support our services.

  • From publicly available professional sources, where relevant to our programs.

3. How We Use Information

We use your information to:

  • Deliver coaching sessions, courses, and related services.

  • Process payments and manage bookings.

  • Communicate updates, resources, and opportunities.

  • Improve services through feedback and analytics.

  • Comply with legal obligations.

Marketing communications are only sent with your consent. You can unsubscribe at any time.

4. Legal Bases for Processing (GDPR/UK GDPR)

We process your data under the following lawful bases:

  • Consent – e.g., newsletters, surveys.

  • Contract – delivering coaching services.

  • Legitimate interests – improving services, ensuring IT security.

  • Legal obligations – tax and recordkeeping compliance.

5. Data Retention

  • Coaching records: retained for up to 7 years in line with professional and legal obligations.

  • Marketing data: retained until you opt out or until we determine the data is no longer relevant.

  • Payment records: retained as required by law.

  • Once no longer required, data is securely deleted or anonymised.

6. Third-Party Services & International Transfers

We work with trusted providers to deliver our services. This may involve transferring your data to a country outside your country of residence.

Our core providers include:

  • Zoom (US) – video conferencing

  • Stripe (US) – payments

  • Mailchimp/ConvertKit (US) – email marketing

  • Acuity (US) – scheduling

  • Calendly (US) – scheduling

  • Microsoft (Global) – productivity and collaboration tools

  • Google Workspace (US/EU servers) – email, storage, collaboration

  • Apple iCloud (Global/US servers) – secure cloud storage and backup

  • Teachable (US) – online learning platform

  • Google Analytics (US/EU servers) – website traffic analysis

  • LinkedIn (US/EU servers) – advertising and marketing insights

  • OpenAI / ChatGPT (US/EU servers) – AI-powered tool used to assist with drafting and content support. ChatGPT is configured in a private mode where data is not used for model training. We take care to anonymise or exclude client-identifiable information unless explicit consent is provided.

  • Microsoft Copilot (Global) – AI-powered productivity assistant integrated into Microsoft 365, used to support administrative and content tasks. Copilot processes data within Microsoft’s enterprise-grade security and compliance environment.

Where required, we use Standard Contractual Clauses (SCCs) or equivalent safeguards for cross-border transfers.

7. Cookies & Tracking

We use cookies and tracking technologies to:

  • Improve website performance and usability.

  • Analyse website traffic and visitor behaviour (Google Analytics).

  • Deliver relevant ads via remarketing platforms (LinkedIn Insight Tag, Meta Pixel, Google Ads).

You can control cookies via your browser or opt out of non-essential cookies using our cookie banner.

8. Security

We apply technical and organisational measures to protect your data, including:

  • Encryption (in transit and at rest)

  • Role-based access controls

  • Secure hosting and backup procedures

When using AI tools (such as Microsoft Copilot or ChatGPT), we apply privacy-first settings to ensure that your information is processed securely and not shared for external model training purposes.

Despite safeguards, no online transmission is entirely secure. We cannot guarantee absolute protection of data transmitted to or from our systems.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access and receive a copy of your data

  • Rectify inaccurate or incomplete information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability (receive your data in a transferable format)

  • Opt out of data “sale” or sharing (California residents)

  • Lodge a complaint with your data protection authority

To exercise these rights, contact us at info@60zone.com. We may verify your identity before actioning requests.

10. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect data from individuals under 16 (or the minimum legal age in your jurisdiction). If you believe we have inadvertently collected such data, contact us to request deletion.

11. Complaints & Escalation

If you have concerns, contact us at info@60zone.com or in writing to 60ZONE Pty Ltd, Level 11, 65 York Street, Sydney NSW 2000 Australia.

If unresolved, you may escalate to:

  • Australia: Office of the Australian Information Commissioner (OAIC)

  • EU: Your local Data Protection Authority

  • UK: Information Commissioner’s Office (ICO)

  • US (California): California Privacy Protection Agency

12. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time. Updates will be posted on our websites with the revised effective date.