E-Courses and Online Event Participation

These Terms & Conditions explain how purchases, payments, and participation work across all services provided by 60ZONE Pty Ltd and its registered brands, including The Global Assistant Online. They outline your rights and responsibilities when enrolling in a program, course, or coaching service, and the Provider’s obligations under Australian Consumer Law. Please read them carefully before proceeding with your registration or payment.

General Terms & Conditions of Purchase

These Terms & Conditions apply to all digital products, online events, courses, coaching services, and professional development programs provided by 60ZONE Pty Ltd and its registered brands, including The Global Assistant Online, International Business Protocol, and Business Cultures International (collectively referred to as “the Provider”).

By continuing with your purchase, registration, or participation, you acknowledge and agree to the following:

1. Fees & Payment

(a) All fees for services, programs, and courses are quoted and payable in United States Dollars (USD) unless otherwise agreed in writing by the Provider.

(b) All fees are exclusive of taxes. Applicable taxes, including GST or VAT, will be added at the time of purchase based on your jurisdiction. Clients holding a valid Tax Identification Number (TIN), VAT number, or Australian Business Number (ABN) may provide it prior to purchase to have the exemption applied.

(c) Unless otherwise agreed in writing, payment is due in full at the time of registration or within the payment period stated on the invoice. Access to services, courses, or coaching sessions may be withheld until payment has been received in full.

(d) Where instalment or recurring-payment options are offered and selected, you authorise the Provider to automatically process payments on the scheduled due dates until all instalments are paid in full. You are responsible for ensuring that sufficient funds are available for each scheduled payment.

(e) Invoices or credit-card payment links may be issued in alternative currencies (such as AUD or EUR) upon written request and at the Provider’s discretion. Any currency conversions or international transfer fees are your responsibility.

(f) Payments made by credit or debit card may incur a processing or merchant-service fee. Any applicable surcharge will be clearly displayed at the time of payment and added to the total amount payable. The Provider is not responsible for any additional fees, exchange-rate variations, or charges applied by your financial institution.

(g) The Provider reserves the right to suspend or terminate access to any product, service, or program where payment is not received by the due date. Any amounts already paid will be forfeited, and no refunds will be issued in such cases.

(h) Interest may be charged on overdue invoices at the Reserve Bank of Australia overdraft rate + 2% per annum, calculated daily, together with any costs incurred by the Provider in recovering overdue payments, including collection or legal fees.

(i) By providing payment details, you authorise the Provider to process all fees due under these Terms. For recurring payments, no additional authorisation will be sought for each transaction.

(j) All payments are non-refundable, except as required by applicable law or otherwise expressly stated in these Terms. Any rights provided under the Australian Consumer Law remain unaffected. The Provider’s liability in relation to refunds, non-delivery, or any other claim connected with payment or services rendered is governed by the Limitation of Liability and Indemnity clause below.

2. Purchase & Access

All purchases are final. Refunds will not be provided unless required by Australian Consumer Law or under exceptional circumstances at the Provider’s discretion.

In the unlikely event of cancellation by the Provider, a refund limited to the value of the product or service fee will be offered, or the option to transfer the registration to another published course or program date will be provided.

Any login credentials or URL links provided as part of your purchase are for single use and must not be shared. Duplication of registrations, sharing of login credentials, or unusual login activity identified in our online systems may result in cancellation of your enrolment without notice.

3. Participation & Content

You acknowledge that there is no guarantee of an increase in performance, business, revenue, or any other outcome as a result of participation in any product or service.

Seminars, webinars, and online group sessions (including Q&A sessions) may be recorded. By joining a session, you automatically consent to such recording. The Provider may, at its sole discretion and without notice, decline to provide a recording to any participant.

The Provider uses third-party delivery platforms such as Zoom and Teachable.com. Your use of these platforms is governed by each platform’s separate terms and conditions.

Some sessions may include the use of AI-generated features (e.g. summaries, transcripts, or smart notes). These are provided for convenience only; the Provider is not responsible for the accuracy of AI-generated content, and participants should not rely solely on such outputs for decision-making or record-keeping.

4. Promotional Offers & Communications

Promotional offers (if applicable) are subject to any additional terms provided at the time of booking.

By registering, you agree to receive the Provider’s communications containing updates and promotions regarding services and products. You may withdraw consent at any time.

5. Intellectual Property & Use of Materials

All course and event content is protected by copyright, trademark, and other proprietary rights of 60ZONE Pty Ltd and third-party content providers.

No content may be copied, republished, uploaded, or otherwise distributed. You may not sublicense, transfer, or make available any content to any third party for commercial purposes or financial gain, nor alter or modify the content in any way.

6. Limitation of Liability & Indemnity

Except in cases of gross negligence, the Provider and its representatives are not liable for any loss or damages—whether direct, indirect, or consequential—that you may suffer in reliance on your participation or any informational content provided.

You indemnify and hold harmless the Provider from and against all actions, claims, liabilities, proceedings, or demands in respect of any loss or damage (including loss of income, revenue, or profits, and reasonable legal fees).

The Provider’s liability is governed solely by the Australian Consumer Law and these Terms. Any other conditions or warranties implied by custom, law, or statute are expressly excluded.

The Provider cannot be held responsible for how or where recommendations are applied. You shall indemnify, defend, and hold the Provider harmless against any and all claims arising directly or indirectly from the provision of the product or service.

In any case, the Provider’s total aggregate liability, whether arising in contract, tort, statute, or otherwise, shall not exceed the lesser of (i) the total registration, enrolment, or course fee paid by you, or (ii) USD $1,000 (or the equivalent amount in local currency).

7. Governing Law

These Terms are governed by Australian law, specifically the law of New South Wales. Each party submits to the exclusive jurisdiction of the New South Wales courts in Sydney, Australia.

All other website disclaimers and privacy policies published on this website apply.

Last updated: October 2025
Contact: learn@theglobalassistant.com

For coaching-specific terms, please refer to our Career Coaching Program – Terms & Conditions of Service.
These Terms operate in conjunction with the Provider’s General Terms & Conditions of Purchase and apply to all coaching activities delivered under 60ZONE Pty Ltd and its registered brands.