Protocol: How It Evolved and Why It Should Matter to You

A record audience of some 4.1 billion people is said to have tuned in to watch the funeral of Queen Elizabeth II. Among them was a very specialised group of professionals - Protocol Practitioners - who saw this event as a once-in-a-lifetime opportunity to observe centuries-old traditions and the proceedings of every facet of a meticulously planned event. The funeral was carried out with military procession and planning, down to the smallest detail.

For the modern-day event coordinator and administrative support professionals, Protocol may not even register as a consideration. But it should. Administrative professionals, especially those in executive support roles, need a sound understanding of Protocol and its principles (in fact, we’ve made it part of The Power EA). This is especially true for those working in international organisations, where cultural differences can create misunderstandings and conflict. 

For administrative professionals, Protocol is an essential part of everyday work life. Whether it's knowing how to address a colleague or client or understanding the etiquette of business travel, Protocol is a critical part of being successful in today's business world.

But the concept of Protocol has a long history that predates the modern nation-state. In fact, the rules of Protocol are more relevant than ever in today's business world. Here's a look at how Protocol has evolved and why it matters to administrative professionals.

Where did Protocol Originate? 

Protocol originated in ancient Rome, where it was known as "protocollum." The word "protocollum" comes from the Latin words "proto," meaning "first," and "rollus," meaning "rolled up." In other words, "protocollum" referred to the first sheet of a papyrus scroll. This first sheet contained the names of dignitaries who were to be given precedence at public events. 

As Rome became an empire, its system of Protocol became increasingly complex. By the time of the Byzantine Empire, Protocol had become so codified that an imperial officer was known as the "Protocolarius Major." The primary duty of the Protocolarius Major was to ensure that everyone, from foreign ambassadors to members of the imperial court, followed the correct procedures and etiquette.

In the medieval period, Protocol became increasingly important to manage the relationships between powerful families and monarchs. The rules of Protocol were often used to resolve disputes and prevent violence.

Protocol began to take on a more formalised role during the Renaissance in European society. The rise of the nation-state and the development of international trade created a need for more standardised rules of etiquette.

In the 19th century, Protocol became increasingly codified and institutionalised. The first modern diplomatic conference, held in Vienna in 1815, resulted in the creation of the Codex Maximilianus, a set of rules governing the conduct of diplomats.

The 20th century saw a further evolution of Protocol as the number of international organisations and treaties multiplied. The creation of the United Nations in 1945 gave rise to a new set of diplomatic rules and procedures. 

The Modern Rules of Protocol

While the rules of Protocol have changed over time, the underlying principle remains the same: Protocol is about creating a framework for interacting with others in a respectful and considerate way. In today's business world, this principle is as important as ever. Adhering to the rules of Protocol can help you build strong relationships with co-workers, clients, and customers. It can also help you avoid misunderstandings and conflict.  

Of course, given the global nature of today's business world, there are certain instances where following traditional rules of Protocol may not be practical or even possible. In these cases, it's important to be flexible and adaptable. The key is to always approach interactions with others in a way that is respectful and professional.

Why Protocol Matters Today

With our increasingly globalised economy, businesses are working with partners from all over the world on a regular basis. Formal etiquette can help grease the wheels of commerce by making it easier for people from different cultures to communicate and work together effectively.

What's more, as our workforce becomes more diverse, businesses are looking for ways to foster an inclusive work environment where everyone feels respected. Formal etiquette training can play an essential role in this regard by helping employees learn how to interact with colleagues from different backgrounds in a professional and respectful way. 

Rules of Protocol may have long pre-existed states, but they are now more relevant than ever in day-to-day business dealings. Understanding Protocol is essential for anyone in a position of power or influence. Therefore, it is a necessary skill for those who support them behind the scenes. Learning about Protocol and its importance can help make your workplace more respectful and inclusive.

Why Does Protocol Matter to Executive Support Professionals?

Administrative and executive support professionals are often the first point of contact between executives and other individuals, both inside and outside of the company. This means that they play a crucial role in maintaining the image of the executive and, by extension, the organisation's brand values.

Protocol provides the tools, techniques and attributes which play a significant role in determining how successful interactions with stakeholders will be. By understanding protocol principles, you not only have insights into how to elevate your personal brand but how you can turn this skillset into a value-add for your organisation.

By understanding the history and importance of Protocol and learning the fundamental skills and attributes, you can help ensure that your executives and teams can operate smoothly and effectively.

Protocol plays an important role in today's business world, but its rules are no longer restricted to formal settings. To succeed in today's workplace, it's essential to be flexible and adaptable while always approaching interactions with others in a respectful and professional way.

What do you think is the most important aspect of Protocol? Let us know in the comments below!