A CASE STUDY FOR EXECUTIVE ASSISTANTS

A CLIENT’S JOURNEY

The Global Assistant takes a strategic approach to upskilling executive support and administrative teams. Our programs align with the overall growth strategy of your organization and provide a structured development roadmap for the executive support professional in your team.

 
 

 HSBC TECHNOLOGY SERVICES USA

Program Goal

  • Develop collaborative behaviours for team cohesion and high-performance support.

The Brief

  • Develop participant interpersonal agility, collaborative behaviours, and elevated communication and leadership skills for team cohesion and high-performance support.

Program Approach

  • Implementation of agile methodologies that include a blend of pre-program learner interviews, instructor-led, virtual workshops, self-paced online modules, virtual workshops, group and one-to-one coaching sessions to reinforce learning.

Outcome Highlights

  • Increased productivity through enhanced communication channels

  • Elevated levels of interpersonal acumen, leadership behaviours and effective communication skills

  • Ability to effectively engage and maneuver divisional and geographical boundaries

  • An empowered team that champions a positive and supportive workplace culture