The Coaching Relationship Framework

How you and your coach work together

At The Global Assistant Online, coaching is a collaborative process designed to support you in building clarity, confidence, and momentum in your career. Whether you’re engaging in a multi-session coaching pack or joining us for a single advisory session, this framework outlines how you and your coach work together and the expectations that support a professional and respectful coaching experience.

Purpose of Coaching

Coaching provides a structured space to explore your professional identity, develop new thinking, and pursue meaningful goals with intention. It is not advice-giving or mentoring — it is a process that helps you reflect, plan, and act with greater clarity.

This process may include:

  • Identifying and addressing professional or workplace challenges

  • Exploring values, strengths, and role alignment

  • Building strategies for influence, advancement, or transition

  • Gaining perspective on complex decisions or relationships

Some clients opt for a short coaching series to address a specific issue. Others use coaching as long-term support throughout their career. Both approaches are welcome.

Roles & Responsibilities

As the Coachee, you agree to:

  • Book your sessions using the scheduling link provided

  • Attend sessions as scheduled

  • Provide at least 48 hours’ notice to cancel or reschedule

  • Complete any required pre-session questionnaires

  • Set meaningful goals and engage in the process with honesty and commitment

Our Coaches commit to:

  • Create a safe, confidential, and professional space for reflection and growth

  • Manage timekeeping and guide the coaching process

  • Maintain professional supervision and ethical coaching standards

  • Maintain confidentiality, except where legally obligated otherwise

  • Bring relevant tools or prompts to support your growth, where appropriate

Pay-as-You-Grow Coaching Packs

Our coaching packs provide structured support with flexible scheduling, designed to suit the pace and rhythm of your professional life.

Available options:

  • 6 sessions – USD $1,080

  • 10 sessions – USD $1,700

  • 12 sessions – USD $1,980

Each session is:

  • 60 minutes in length

  • Delivered virtually via video call

  • Tailored to your goals, stage of development, and coaching priorities

Scheduling & validity:

  • Sessions can be booked one at a time or in multiples using the link provided upon purchase

  • All sessions must be completed within 12 months of the purchase date

  • Sessions must be booked with at least 48 hours’ notice

  • Most clients find that a session every two weeks supports momentum and consistency

Single Session – Advisory Coaching

If you are seeking clarity or support around a specific decision, challenge, or opportunity, you may book a one-off:

  • Advisory Coaching Session – USD $175

  • 60-minute virtual session

  • Ideal for focused support on strategy, role evolution, or key conversations

Rescheduling & Missed Sessions

  • A minimum of 48 hours’ notice is required to reschedule any coaching session

  • Missed or late-cancelled sessions may be forfeited and are not refundable

  • Complimentary sessions may be rescheduled only once, subject to availability

  • If your Coach initiates a reschedule, your ability to rebook is preserved

Repeated no-shows may result in the withdrawal of access to future coaching sessions.

Coaching Style & Use of Notes

Your Coach may use a blend of directive and non-directive styles, adapting to your goals, challenges, and working style. This may include structured models, reflection exercises, and strategic questioning.

Coaches may take brief notes during sessions to support continuity. These are kept strictly confidential and securely stored.

AI-Generated Notes & Summaries

To support session accuracy and follow-up, AI-powered features such as Zoom AI Companion and meeting summaries or transcripts may be used from time to time. These are:

  • For internal Coach reference only

  • Not shared with third parties

  • Stored securely and used in accordance with our data handling policies

You may request that these tools not be used in your session by informing your Coach in advance.

Use of Resources

Any resources or tools shared with you during coaching are:

  • Provided for personal use only, within the context of your coaching engagement

  • Protected by international copyright laws

  • Not to be copied, distributed, adapted, or used for commercial purposes

Confidentiality

All coaching conversations are confidential. Your Coach will not share personal details or session content without your written consent, unless required by law (e.g. if there is a risk of harm to you or others).

Agreement

By proceeding with your coaching session — whether complimentary or paid — you confirm that you understand and agree to the terms outlined in this Coaching Relationship Framework.

You also acknowledge the relevant terms and conditions:

For any questions, please email coaching@theglobalassistant.com before your session.